With back-to-school season upon us, it’s officially time for major retailers to begin preparing for the holidays. For some, this means hiring seasonal staff; for others, it may mean improving […]

It’s a tale of woe every online shopper can relate to: you’re shopping on a site and have a quick question about a product or a policy. After a quick […]

Gone are the days of waiting days for a response from customer service: today’s customers demand immediate responses. Based on data collected by StellaService analysts over the past three years, […]