In this post, we speak to UncommonGood’s Director of Customer Service, to learn how they use Stella Connect to measure call center service performance. UncommonGoods is an online marketplace connecting […]

It seems like common sense – employees who feel engaged at work have higher attendance, better performance, and are more productive. However, creating an engaging workplace is far from easy: […]

Sending customer feedback surveys after phone, email, or chat interactions is a great way to gather performance insights on your front-line team. Responses from these feedback requests can be used to […]

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