Awards Recognize Retailers for Best-In-Class Customer Service Across Phone, Email, Chat, Shipping and Returns
StellaService, the leader in helping companies to grow through better service, today announced the release of its StellaService Elite Awards. The annual Awards recognize retailers for best-in-class customer service across phone, email, chat, shipping and returns.
StellaService Elite Awards are granted following analysis of thousands of customer service data points collected by StellaService shopping analysts. These analysts interact with the retailers on a daily basis to stress test the speed and quality of their customer service and ecommerce fulfillment. Retailers can receive Elite Awards for individual channels (phone, email, chat, shipping or returns), or can be named Elite Overall for consistent, industry-leading customer service.
Just 23 companies qualified for a 2017 StellaService Elite Award, highlighting the rigorous requirements for inclusion. These Elite companies are able to leverage their Awards to improve advertising effectiveness, build brand loyalty and increase onsite conversion rates.
“We’re so honored to receive this recognition from StellaService,” said Kelly Ritchie, Senior Vice President of Employee and Customer Services, Lands’ End. “It is a testament to the unmatched quality, value and service we strive to offer our customers on a daily basis. And, it’s a true nod to the dedication of our employees and our company as a whole for providing the best in customer service for over 50 years.”
“The bar for customer service excellence continues to be raised every year and the companies receiving Elite Awards are the standard-setters,” said Kevon Hills, SVP of Operations and Insights, StellaService. “We want to congratulate all of the companies who achieved Elite status this year and we look forward to working with them to continue enhancing their service offerings.”
The full list of StellaService Elite Award recipients for 2017 is:
Apple, Coach, David Yurman, J.Crew, Kate Spade, L.L.Bean, Lands’ End, Lane Bryant, LuckyVitamin, Lululemon, Macy’s, Microsoft, Net-A-Porter, Nike, Nordstrom, Ralph Lauren, Sierra Trading Post, Staples, Sur La Table, Vitamin Shoppe, Wayfair, Williams-Sonoma, Zappos
Learn more about Stella Metrics here.