ICC/Decision Services is Now Part of StellaService. Creating a New Force in Omnichannel Measurement and Optimization

Learn More About Mystery Shopping

We are excited to announce that ICC/Decision Services has been acquired by StellaService. The acquisition brings together two leaders in objective service measurement and creates an omnichannel product suite that spans stores, contact centers and ecommerce fulfillment.


About StellaService

StellaService measures service and operational performance across contact centers and ecommerce fulfillment. The company works with clients including Zappos, Williams-Sonoma, Lands’ End and Ralph Lauren and has built its reputation on the quality of its data and its close working relationships with clients; values we live by at ICC. Learn more about StellaService and our new combined offering.

Why the acquisition makes sense

Today’s consumers don’t think in silos and nor should any company that is passionate about great service. We know that many of you are already executing omnichannel strategies, and we want to provide you with the critical data and insights to help ensure your success. The acquisition means we can now measure and optimize service and operational performance across not only contact centers and ecommerce fulfillment, but stores as well.


We’d love to share more about our new omnichannel solutions and how they can benefit your business. Request a demo today: