StellaService Acquires ICC/Decision Services. Creating A New Force in Omnichannel Measurement and Optimization.

We are excited to announce the acquisition of ICC/Decision Services. The acquisition enables clients to collect and activate objective in-store performance data.


About ICC/Decision Services

ICC/Decision Services offers in-store Mystery Shopping, Customer Intercepts and Customer Satisfaction Surveys to clients including Walmart, Equinox and Albertsons. ICC has built its reputation on the quality of its data and its close working relationships with clients; values we live by at StellaService. Learn more about our new in-store capabilities following the acquisition.

Why the acquisition makes sense

Today’s consumers don’t think in silos and nor should any company that is passionate about great service. We know that many of you are already executing omnichannel strategies, and we want to provide data and insights to help ensure their success. The ICC acquisition means that in addition to Stella Connect, you can now also work with StellaService to collect objective service and operational performance data across contact centers, fulfillment operations and in-store environments.


We’d love to share more about our new in-store solutions and how they can benefit your business. Request a demo today: