Motivate, Reward and Continually Improve the Performance of your Front-Line Staff

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Capture Customer Feedback On Your Staff After Every Interaction

At the heart of Stella Connect are feedback requests, which are sent to customers after sales or service interactions. These customer feedback requests include a photo and brief bio of your front-line staffer, which humanizes your brand and helps drive sky-high response rates of 40-60%.



Team Rewards

As well as rating and reviewing the performance of your sales and service team members, customers can use Stella Connect to suggest rewards for a job well done. Gamifying the feedback process in this way increases customer engagement and really motivates your team. You can fully customize this program, choosing the rewards you want to offer and specifying the number of customer votes team members need before receiving a reward.

Employee Feedback Streams

Customer ratings, feedback and rewards flow into real-time dashboards for each employee. These constantly updated dashboards keep your team members engaged throughout their working day. Reward trackers built into these dashboards are an additional motivator and incentivize your team to bring their A Game to every interaction.



Manager Analytics

As a manager, you can view feedback on individual employees, groups of team members, or your department’s overall performance. These granular insights enable you to instantly identify your top and bottom performers and will transform your existing QA process, giving you more visibility into your team’s performance than ever before.

Executive Dashboards

Individual, team and department-level data flows into reporting dashboards. You can use these dashboards to get a macro and micro view of your sales and service teams’ performance. These metrics enable you to track performance over time and drive continual sales and service improvements.



Service-Driven Marketing

Stella Connect lets you turn customers into brand ambassadors. Social sharing tools are built into the product and enable customers to share their positive service experiences across Facebook and Twitter, which can spread the news of your amazing service to millions of people across the Web. Your social team can also use these tools to drive follower acquisition.

“Stella Connect is an amazing asset for our team at Jet and is helping us take our service to the next level with a win-win for both our team and our customers.”

Marc Lore, Founder and CEO,

Why Stella Connect


Improve Team Performance

Instantly identify your top and bottom performers through an ongoing stream of real-time customer feedback.


Optimize Your QA

Supercharge your QA program by collecting 20 or more pieces of actionable customer feedback every day on each employee.


Retain Your Top Talent

Motivate and engage your team through a constantly updated stream of customer-directed feedback and rewards.


Identify Coachable Moments

Develop group, team and one-to-one training programs based on direct customer feedback on the performance of your team members.


Hire Smarter

Understand the attributes of front-line employees that your customers love and use the insights to make smarter hiring decisions.


Humanize Your Brand

Add a personal touch to your sales and service workflow to increase revenue and drive deeper customer loyalty.


Frequently Asked Questions

About Stella Connect

No, not at all. Stella Connect is designed to supercharge the performance of service and sales teams. It uses customer-driven ratings and comments (and even rewards!) for your individual employees to accomplish this. This employee-focused approach, combined with our sky-high response rates, means that you have an unprecedented volume and depth of insights to manage your team, from recognizing and promoting top performers to training or removing bottom performers.
No, the rewards program is up to you - customers just suggest rewards that they think the person they interacted with deserves. Don’t worry though, if you don’t have budget for physical rewards like a cup of coffee or lunch, there are recognition-based rewards that you can choose from instead, like a high-five, the best parking spot, or a shout-out during a team meeting. Both tangible and recognition-based rewards have been proven to significantly boost team morale. Also, Stella Connect includes helpful features that take the headache out of managing your rewards program. You can use these features to select your rewards, set reward thresholds, track fulfillment and much more.
It does. Stella Connect can be used for phone, email and chat interactions.
Stella Connect is for companies in any industry that employ front-line staff to interact with customers. Companies across retail, financial services, insurance, travel, education and many other industries are successfully using Stella Connect to get the most out of their front-line teams. The product has also proven to be a terrific tool for companies to use for internal company support teams.
Response rates to Stella Connect feedback requests range from 40-60%. Of respondents, over half leave comments and suggest rewards. Our clients tell us that this level of engagement is unmatched by anything they have seen before. As a result, companies using Stella Connect can do more with the data and insights to manage, motivate and optimize their team’s performance.

Using Stella Connect

Yes, we’ve built direct integrations with Zendesk and and also have a full-featured API for more custom integrations. Integrations are quick and easy to set up. Most companies start with Stella Connect by manually sending feedback requests, and once they see how it works they will then integrate with their CRM system.
We built Stella Connect to be as easy as possible to get up and running. When you first login, there is a step-by-step guide to help you get started. Our client services team is always on hand to help, and we also have an online help center and customer community to answer any additional questions.
Absolutely. You can update the look and feel of your feedback requests to match your brand’s visual identity, and you can change the content to match your brand voice. Stella Connect comes pre-populated with default language and settings that we’ve found perform exceptionally well. You can use these settings as a starting point and customize from there.
Yes. This functionality helps ensure that customers don’t receive a second feedback request if, for example, they have a follow-up question immediately after their initial inquiry. You can also ensure that customers on your unsubscribe list do not receive any requests for feedback. You can easily customize these types of settings within the product.
Absolutely. Stella Connect is a great way to motivate your outsourced contact center team and make them feel more connected to your brand, while also giving you greater visibility into their performance as a third-party vendor. Many of our clients who use third-party contact centers have found Stella Connect to be an invaluable tool, and the outsource vendors find it significantly improves the quality of service provided by their staff.

Success Stories