Stella Connect:
Front-Line Engagement and Performance Management
Motivate Your Front-Line Team
Instantly increase engagement and morale across your front-line team by harnessing real-time customer feedback and customer-directed rewards.
Supercharge your QA Program
Remove the guesswork from your QA program by collecting front-line performance data on up to 50% of all customer interactions. Use the insights to inform which interactions to review and which agents to focus on most closely.
Power In-the-Moment Micro-Coaching
Drive continuous performance improvements by delivering customized coaching when it matters most: immediately after an interaction takes place.
Drive Self-Correcting Behavior
Reduce the burden on your team leaders by sharing actionable performance insights directly with your agents. These real-time insights will empower your agents and help reinforce previously delivered coaching programs.
Run More Effective 1:1 Meetings
Use macro- and micro- performance insights to add deeper context to your 1:1 meetings and guide more effective and impactful coaching.
Power Service Recovery
Use real-time feedback to instantly make things right with customers after sub-par service experiences, then trigger follow-up requests to track the impact of your service recovery program on customer sentiment.
