At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one amazing piece of customer feedback received via Stella Connect each week. These pieces of feedback help illuminate the amazing work that front-line staffers are doing every single day.
This week, we congratulate Sam at Crutchfield, who received this comment from a customer:
“I initially called with a concern regarding the compatibility of products with my vehicle. Sam quickly answered my question with information that I couldn’t find in an hour of research. He then guided me to a product that would fit all of my specified needs and helped me through the checkout process. This was my first experience shopping with Crutchfield and Sam made it [an] extremely positive one. I will definitely be shopping here in the future!”