At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one amazing piece of customer feedback received via Stella Connect each week. These pieces of feedback help illuminate the amazing work that front-line staffers are doing every single day.
This week, we congratulate Kel at Jet, who received this comment from a customer:
“Kel was very friendly. It was so easy to talk to him. I was having some issues with the checkout process and he patiently guided me through the whole process. He stayed with me on the phone until my purchase was finalized. All I have to say was that he was AWESOME. After speaking with Kel and knowing what great customer service this company provides, it just makes me want to shop more on Jet.com.”
Congratulations, Kel and Jet! Keep up the great work.