At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one amazing piece of customer feedback received via Stella Connect each week. These pieces of feedback help illuminate the amazing work that front-line staffers are doing every single day.
This week, we congratulate Karen at L.L.Bean who received this comment from a customer:
“Karen provided PERFECT customer service to me today. She listened to me, validated my concerns, and found me the answer I needed very quickly. All while being very kind and considerate. Perfect experience – very, very pleased with her service. Please share this with her 🙂 Thank you! Always can count on L.L.Bean!”
Congratulations, Karen and L.L.Bean! Keep up the great work.