We are excited to announce the acquisition of ICC/Decision Services. The acquisition brings together two leaders in objective data collection and creates an omnichannel product suite that spans stores, contact centers and ecommerce fulfillment.
About ICC/Decision Services
ICC/Decision Services offers in-store Mystery Shopping, Customer Intercepts and Customer Satisfaction Surveys to clients including Walmart, Eddie Bauer and Albertsons. ICC has built its reputation on the quality of its data and its close working relationships with clients; values we live by at StellaService. Learn more about our new in-store capabilities following the acquisition.
Why the acquisition makes sense
Today’s consumers don’t think in silos and nor should any company that is passionate about great service. We know that many of you are already executing omnichannel strategies, and we want to provide data and insights to help ensure their success. The ICC acquisition means we can now measure and optimize service and operational performance across not just contact centers and fulfillment operations, but stores as well.
Your Questions Answered
We’d love to share more about our new in-store solutions and how they can benefit your business. Request a demo today: