Customer Service Intelligence

Your window to the customer service performance of best-in-class retailers.

Stella Metrics

Stella Metrics™ enables you to objectively measure customer service performance and see exactly how you stack up against the competition. Our daily evaluations of your business, as well as best-in-class performers helps you keep tabs on meeting customer expectations.

Subscribe to Stella Metrics and join the ranks of some of the most successful players in retail.

How Leading Retailers Use Stella Metrics


Customer Care

  • Measure speed and quality performance across contact channels
  • Evaluate your brand’s consistency across your customer care agents
  • Improve issue resolution for your customers
  • Decrease abandonment and unnecessary contacts


  • Learn the length of your complete Order Lifecycle
  • Evaluate competitors’ regional shipping speeds
  • Compare brand out-of-box experiences through our extensive photo library
  • Measure how long your customers actually wait for refunds from you vs. peers