Customer Service Intelligence

Your window to the customer service performance of best-in-class retailers.

Stella Metrics

Stella Metrics™ enables you to objectively measure customer service performance and see exactly how you stack up against the competition. Our daily evaluations of your business, as well as best-in-class performers helps you keep tabs on meeting customer expectations.

Subscribe to Stella Metrics and join the ranks of some of the most successful players in retail.


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How Leading Retailers Use Stella Metrics

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Customer Care

  • Measure speed and quality performance across contact channels
  • Evaluate your brand’s consistency across your customer care agents
  • Improve issue resolution for your customers
  • Decrease abandonment and unnecessary contacts

Fullfillment

  • Learn the length of your complete Order Lifecycle
  • Evaluate competitors’ regional shipping speeds
  • Compare brand out-of-box experiences through our extensive photo library
  • Measure how long your customers actually wait for refunds from you vs. peers