Measure. Benchmark. Improve.

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Stella Metrics enables you to improve customer service by harnessing objective mystery shopping data collected by trained analysts around the country.


In-Store

Metrics In-Store

Objectively measure your in-store experience at a service and operational level and use the insights to drive performance improvements.

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Contact Center Solutions

Metrics Contact Center

Our contact center solutions let you measure your service across phone, email and chat channels and then benchmark your performance against 30 service leaders.

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Mystery Shopping

Metrics Fulfillment

Measure granular performance on your shipping and returns processes and benchmark against an Index of service leaders.

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Clients