Measure. Benchmark. Improve.

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Stella Metrics enables you to capture actionable insights into your service and operational performance by leveraging thousands of shopping analysts around the country.


Metrics In-Store

Objectively measure the quality of your in-store experience at both a service and operational level and use the insights to drive performance improvements.

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Metrics Contact Center

Measure your customers service across phone, email and chat channels and then benchmark your performance against 30 service leaders.

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Metrics Fulfillment

Measure granular performance on your shipping and returns processes and benchmark against an Index of service leaders.

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