Collect objective performance insights across your stores and any other physical location. We can measure the complete customer experience from store conditions through to specific details surrounding associate interactions.
Contact Center: Phone Email and Chat
Build granular insights into the performance of your contact center operation. Understand detailed speed and quality metrics across phone, email and live chat.
Shipping, Returns and Refunds
Are delivery speeds inline with expectations; does packaging quality meet your exacting standards? Stella can measure the end-to-end shipping and returns process.
Customers are increasingly expecting a fluid cross-channel experience, whether that's through buy online pickup in-store, or buy online return in-store. Our cross channel capabilities enable us to test every aspect of your omnichannel programs and policies.