Collect Actionable Customer Feedback Across Your Service Channels

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StellaService provides NPS and customer satisfaction (CSat) tools that you can use to collect real-time feedback across your stores and ecommerce operation. With StellaService, you have the flexibility to choose from different solutions depending on what you are looking to achieve.


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NPS and traditional CSat surveys

Long- and short-form surveys that can be triggered to specific customer segments. Surveys can be sent via email or distributed via store receipts or QR codes.

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Feedback on front-line team performance

Our Stella Connect product enables you to capture real-time feedback on the performance of your front-line team after every service and sales interaction.

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In-depth, one-to-one customer feedback

Our Customer Intercepts enable you to collect more in-depth insights through  one-to-one interviews conducted with customers in store settings.


Developing your surveys

Our Insights team has extensive experience building customer satisfaction methodologies for clients across a range of industries. This team will work with you to recommend the correct customer feedback tool to use and the optimal cadence for your surveys. The team will then develop custom survey questions designed to uncover the most actionable insights.

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Activating your customer feedback

We offer customizable dashboards that enable you to easily uncover the insights behind the data. At StellaService we believe that customer feedback can be used to drive change right across the organization. We create executive dashboards that provide an at-a-glance summary of data for the C-Suite, through to more granular dashboards for managers and operators. We also provide real-time streams of customer feedback directly to your front-line staffers. These feedback streams help drive team motivation and boost morale and engagement.


Humanizing and Gamifying Customer Feedback

Collecting customer feedback shouldn’t be a burden for your customers. We can include front-line team pictures and bios as well as gamified elements like reward suggestions as part of your customer feedback surveys. These more humanized and gamified elements help to build deeper customer relationships and drive sky-high response rates.

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