Stella Connect is sold on a flexible per seat pricing model. Despite our standard SaaS pricing, clients don’t think of Connect as an expense; they think of us a tool for driving bottom line performance. We do this in three key ways:
Reduce Agent Attrition
By sharing customer feedback directly with front-line team members, and incorporating gamified elements like rewards and leaderboards, Stella Connect builds more motivated and engaged front-line teams, which is proven to reduce agent churn. Churn is one of the most significant and costliest challenges facing contact center operations.
“Stella Connect is a great motivator. Our team members love reading customer comments and challenging one another to earn the next reward. The result: QA scores that are higher than ever and attrition at an all-time low.”
Director of Customer Service at UncommonGoods
Streamline your Quality Measurement Program
Stella Connect feedback requests generate 30-50% response rates, and it’s feedback that is focused directly on individual front-line team members. This depth of feedback transforms contact center QA programs and gives clients the opportunity to reallocate existing QA resources, which can deliver significant cost savings.
"Using Stella Connect has transformed the QA process for Warby Parker, allowing us to reduce resources needed to evaluate the quality of interactions."
Director of Customer Experience, Warby Parker
Do More With Less
The high volume of feedback captured through Stella Connect enables managers to deliver more effective coaching, which translates into performance improvements and increased first contact resolution rates. This reduces the number of repeat contacts, meaning smaller teams can achieve the same CX goals.
“With Stella Connect we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff, and drive more revenue.”
Director of Customer Experience, RevZilla