Measure and Optimize Your Service

For more than five years, we have collected unique insights that shine a spotlight on macro and micro performance indicators across service operations. We work in partnership with our clients to activate these insights to drive measurable business results.


Leadership Team

Jordy Leiser
Co-founder & CEO
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John Ernsberger
Co-founder & EVP of Sales and Service
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Dave Miller
SVP of Data Operations
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Meghan Fraze
VP of Product
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Kevon Hills
VP of Research
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Alex Vlasto
VP of Marketing
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Elise Steinthal
Head of Talent
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John Rusconi
VP of Client Services
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Gavin Cowie
VP of Engineering
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Robert Glashow
VP of Finance
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Join the team that is redefining service

Current openings

Sales

2 Openings

Technology

1 Opening


Our Investors