Across all customer support channels measured by StellaService analysts, Issue Resolution has historically been hardest to achieve on email. Over the past 2 years (June 2014 – May 2016), Email Issue Resolution has averaged just 74%, compared with 94% on Phone and 87% on Chat. Failure to deliver a great experience via email often results in repeat contacts, increasing costs for your business.
To help you ensure that your email support is top notch, we’ve created a checklist that includes our top tips for a successful exchange. You can find a printable version of the checklist here.