At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

In today’s age of always-on digital communities, highly sophisticated social media campaigns and data-driven marketing strategies, it’s easy to believe that the need for a personal connection with customers no […]

It seems like common sense – employees who feel engaged at work have higher attendance, better performance, and are more productive. However, creating an engaging workplace is far from easy: […]

UncommonGoods is an online marketplace connecting makers and their creations with individuals looking for truly special goods. The company is passionately focused on celebrating craftsmanship and supporting its community of […]

Sending customer feedback surveys after phone, email, or chat interactions is a great way to gather performance insights on your front-line team. Responses from these feedback requests can be used to […]

Let’s face it, working in contact centers isn’t always easy, and the daily stresses of handling upset customers can take their toll. It’s important to focus on keeping morale high […]

Earlier this month, Accenture released a study with findings that have far reaching implications for any business that offers customer service. The study – Digital Disconnect in Customer Engagement – […]

Providing your customer with consistently great service — experiences that they’d write home about — increases what McKinsey calls “word-of-mouth equity,” an index of a brand’s power to generate messages […]

  StellaService, the service measurement and optimization company, today announced the launch of Stella Connect, a new product designed to transform the way companies collect and activate customer feedback on […]