Not all mystery shopping programs are created equal. Some yield customer experience insights that are reliable, useful, and ultimately very profitable. Other programs fail to deliver on all three counts. […]

Getting good customer experience data is both an art and a science. If you understand the difference and why it’s important, you can get a robust, reliable picture of the […]

New capital will fund growth of team to service a rapidly expanding client roster and new products designed to help retailers of all sizes stand apart with a best-in-class customer […]

StellaService, the only provider of objective customer service ratings and insights, today announced it has extended the reach of its data collection to measure the customer service and fulfillment performance […]