Providing your customer with consistently great service — experiences that they’d write home about — increases what McKinsey calls “word-of-mouth equity,” an index of a brand’s power to generate messages […]

StellaService, the service measurement and optimization company, today announced the launch of Stella Connect, a new product designed to transform the way companies collect and activate customer feedback on the […]

Suggestive selling can boost retail revenues significantly. But to succeed at it, you must ask yourself: Are our associates doing all the right things to boost in-store sales? Are we […]

Not all mystery shopping programs are created equal. Some yield customer experience insights that are reliable, useful, and ultimately very profitable. Other programs fail to deliver on all three counts. […]

Getting good customer experience data is both an art and a science. If you understand the difference and why it’s important, you can get a robust, reliable picture of the […]

New capital will fund growth of team to service a rapidly expanding client roster and new products designed to help retailers of all sizes stand apart with a best-in-class customer […]

StellaService, the only provider of objective customer service ratings and insights, today announced it has extended the reach of its data collection to measure the customer service and fulfillment performance […]