It’s a tale of woe every online shopper can relate to: you’re shopping on a site and have a quick question about a product or a policy. After a quick […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

A few weeks back, Stella Metrics GM, Kevon Hills, sat down with Craig Barnes, SVP of Customer Care at Williams-Sonoma, for a fireside chat. The two covered a range of […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

On Tuesday, July 26th, StellaService co-hosted an evening event with Stella Connect client Warby Parker. Since its founding in 2010, Warby Parker has disrupted the eyewear market with its quality products, affordable […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

According to a recent Pew study, nearly two-thirds of American adults use social media. Odds are, that number encompasses a huge percentage of the customers you do business with – […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

Deciding which customer feedback solution is right for your business can seem complex. With NPS (Net Promoter Score), CSat and more custom feedback solutions like Stella Connect offering different insights […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

Imagine you see a pair of shoes you like on a retail website. You’re ready to order, but are unfamiliar with the brand and want to know if the shoes […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

In today’s age of always-on digital communities, highly sophisticated social media campaigns and data-driven marketing strategies, it’s easy to believe that the need for a personal connection with customers no […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

It seems like common sense – employees who feel engaged at work have higher attendance, better performance, and are more productive. However, creating an engaging workplace is far from easy: […]