At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

When a customer service agent has an outstanding interaction with a customer, something powerful happens. Sparks begin to fly. Those sparks deepen the customer’s connection with the brand, and they […]

To many retailers, the holiday shopping season is a minefield of risks. A disaster waiting to happen. So they brace for the onslaught, hoping they can survive it intact (and […]

In an ideal world, all customer service emails would read as though they were written by a caring, responsive friend—one who’s determined to resolve the customer’s issue, and does so […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

Customer experience management is an investment in progress. But what’s the smartest way to invest? Is it more useful to objectively measure your service and operational performance through mystery shopping? […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

When retail industry professionals like you (and partners like us) shop with a brand, we have the same expectations all customers do: A great customer experience, both in-store and online; […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

If you’re like most modern day consumers, you use social media not only to connect with friends, family, and colleagues, but also to contact businesses you interact with. In fact, […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

Lands’ End was awarded the StellaService Elite award for Phone, Email, and Chat performance in 2016. These annual Awards recognize the industry’s best-in-class service providers and are based on a […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

Extends StellaService into In-Store Creates Omnichannel Solution for Measuring and Optimizing Service Performance New York – September 22, 2016 – StellaService, the leader in helping companies grow through better customer […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]