At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

During the 2013 holiday season, shoppers across the U.S. placed online orders believing their packages would arrive before Christmas. Many of these sales depended on retailers’ guarantees. Then, Mother Nature […]

The Cyber weekend 2016 data is in, and retailers have two big reasons to celebrate.   First, it was a good year for retail sales. On Black Friday, shoppers spent […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

Some retailers are in denial about it. Or they’re reluctant to acknowledge it. But rest assured: consumer demand for price adjustments (partial refunds for items purchased at full price just […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

When a customer service agent has an outstanding interaction with a customer, something powerful happens. Sparks begin to fly. Those sparks deepen the customer’s connection with the brand, and they […]

To many retailers, the holiday shopping season is a minefield of risks. A disaster waiting to happen. So they brace for the onslaught, hoping they can survive it intact (and […]

In an ideal world, all customer service emails would read as though they were written by a caring, responsive friend—one who’s determined to resolve the customer’s issue, and does so […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

Customer experience management is an investment in progress. But what’s the smartest way to invest? Is it more useful to objectively measure your service and operational performance through mystery shopping? […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

When retail industry professionals like you (and partners like us) shop with a brand, we have the same expectations all customers do: A great customer experience, both in-store and online; […]

At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one […]

If you’re like most modern day consumers, you use social media not only to connect with friends, family, and colleagues, but also to contact businesses you interact with. In fact, […]