Retail marketing professionals use the Measured by StellaService program every day to underpin and enhance their marketing campaigns. With Measured by StellaService, we contact your customer care team and shop your products multiple times each month to objectively measure the quality of your customer service. The data that we collect can deliver multiple benefits to your marketing campaigns, from contributing to your Seller Ratings on Google, through to increasing stickiness and conversion rates across your digital properties.
Being a Measured by StellaService Client means:
Making a Commitment
Show your customers that you care by displaying a Measured by StellaService Seal on your site. Adding the Seal to your site can help drive conversions, increase average order value, and reduce bounce. You’ll receive your Seal within 7 business days of signing up.
Highlighting Your Strengths
We’ll publish a branded Profile Page on StellaService.com displaying high level performance data on your ecommerce site. We will also highlight any areas of particular strength. Known for your lightning fast shipping or easy returns? Great. Add these featured areas to your AdWords Review Extensions to boost your clickthrough rate by up to 10%. You can expect to start seeing performance data populate on your Profile Page within 3-4 months of signing up.
View Profile Example
Driving Clicks and Sales
Increase customer acquisition through inclusion in StellaService’s data licensing feed, which is syndicated to industry leaders like Google. Google uses StellaService data to help calculate Seller Ratings. Positive Seller Ratings have been proven to increase clickthrough rates by up to 17%, which can help deliver a major impact on your marketing campaigns. StellaService will start syndicating the data we’ve collected within 3-4 months of initiating coverage on your business.
Being Evaluated Alongside Market Leaders
Once per year, you’ll get the opportunity to be considered for the prestigious StellaService Elite award. Only those companies who provide the very best service experience will earn this award. Honorees will be permitted to utilize the Elite Seal on their sites and in marketing for a period of one year, further increasing site conversions and consumer awareness of Elite service quality.