Software and Data for Measuring and Improving Customer Service

StellaService was founded in 2010 with a clear mission: to create a world with better service. Since our launch, we’ve partnered with hundreds of the world’s most innovative, service-focused brands. We help with these companies through our two core products:

Stella Connect

Use real-time, agent-level customer feedback to transform the way you approach QA, coaching and team engagement across your contact center.

Stella Metrics

Flexible, objective data collection that will spotlight areas for improvement across your store and ecommerce operations.


Jordy Leiser

Co-Founder & CEO

John Ernsberger

Co-Founder & SVP Global Client Services

David Blanke


Kevon Hills

SVP, Operations & Insights

Bill Hilliard

SVP, Sales

Bill Beckler

VP, Engineering

Alex Vlasto

VP, Marketing

Mary Walsh

VP, People

Our Investors

Non-Executive Board of Directors

Neeraj Agrawal

General Partner | Battery Ventures

Josh Goldman

General Partner | Norwest Venture Partners

Ross Goldstein

Managing Director & Co-Founder | Gotham Ventures

Eric Gould

Managing Partner | Peak Opportunity Partners

Interested in Joining the StellaService Team?