Traditional front-line performance management is done in one of two ways: through expensive third-party tools that are hard to implement and extract value from; or by using in-house QA and coaching programs that lack meaningful scale.

At Stella Connect, we take a very different approach. We have created a nimble software solution that enables you to capture high volumes of agent-level performance data and use it to motivate your front-line team and drive instant, measurable change.