Leading brands rely on StellaService to Measure
and Improve Their Customer Service
Our Approach to Front-Line Engagement and Performance Management
Traditional front-line performance management is done in one of two ways: through expensive third-party tools that are hard to implement and extract value from; or by using in-house QA and coaching programs that lack meaningful scale.
At Stella Connect, we take a very different approach. We have created a nimble software solution that enables you to capture high volumes of agent-level performance data and use it to motivate your front-line team and drive instant, measurable change.
“Stella Connect is an amazing asset for our team and has totally changed the way we think about performance management across our contact center.”
CEO of Walmart.com
Our Approach to Mystery Shopping
Mystery shopping has seen little innovation over recent decades. Outdated methods of data collection aren’t in tune with new buying behaviors, which makes it hard to generate actionable insights.
Stella Metrics delivers true multi-channel mystery shopping capabilities. Our custom data collection programs deliver deep actionable insights, and our unique benchmarking capabilities will ensure that your data will never exist in a vacuum.