Build a happier, higher performing service team

Turn your actual customers into mystery shoppers

Service-Focused Brands Rely on StellaService

Our Products

Stella Connect

Stella Connect unlocks the full potential of your customer service team. With Stella Connect, you can collect agent-level performance insights from customers after every service interaction. Feedback is shared directly with agents and team leaders in a way that transforms engagement and supercharges coaching and QA.

Stella Pulse

Stella Pulse turns traditional mystery shopping on its head by engaging actual customers to help you evaluate and improve the in-store customer experience. With Stella Pulse, you create ‘Missions’ that you invite customers to complete in store. Customers answer questions in real-time and are rewarded with loyalty points or discounts, deepening their connection with your brand.

“StellaService takes a truly unique approach to driving service and operational improvements. Both of the company’s products break from the typical way of doing things in a way that is both innovative and highly effective.”