Crate & Barrel - crateandbarrel.com Customer Service Ratings at STELLAService

STELLAService's take

Just like their products, and their stores, CrateandBarrel.com is logical, attractive and easy to use. Navigation is simple and we love their active Twitter feed that tweets discounts and free give-aways to followers. Shipping options are multiple and flexible and many packages arrive well before the estimated arrival date. Whether it's fragile glasswear, hearty pots or just place-mats, all packages are well packed and appropriately sized. But perhaps the best part of the customer experience at CrateandBarrel.com are the people they make available to support customers. Phone operators and email responses are thorough, thoughtful, personal and helpful. There's virtually no hold-time when you call in, and email responses that come back within 24-hours will make you even happier.

User Experience

Crate and Barrel's entire website is easy to use and easy to navigate. Among the highlights is their fantastic gift section which gives great options for wrapping for any occasion. Going above and beyond, their Twitter feed keeps customers in-the-know on discounts, new arrivals and the occasional free give-away.

Shipping and Returns

Shipping options are plentiful for both domestic and international shipments. Delivery is fast, packages often arriving before their estimated arrival date and each box comes with clear, concise return instructions and a pre-printed adhesive return label.

Customer Support

Crate and Barrel provides 24/7 call and email support in English and Spanish and live chat support during the daytime. Their call support is very friendly and helpful, with almost no hold time whatsoever. Crate and Barrel delivers thorough, personal, and helpful email responses, often with brief reply times.

About Crate & Barrel

Crate and Barrel first opened its doors in 1962 as a family business. A husband and wife team named Gordon and Carole Segal, and one (yes, count them... one) eager sales associate who was enthusiastic about their vision. One can only imagine the office parties they had. Table for three, please. Fast forward 40 years. And did it ever go fast. Today's Crate and Barrel family has grown to 150 stores and over 7,000 associates nationwide.