STELLAService's take
Simply put, Zappos.com is synonymous with elite customer service. Zappos' commitment to "deliver WOW through service" is why the Nevada-based shoe and apparel retailer has garnered so much attention for focusing on providing the ultimate customer experience. With 24/7 support, a clean and easy-to-use website, and free shipping both ways, Zappos.com sets the bar for all other Internet retailers when it comes to exceptional customer service. Zappos' sterling reputation for customer service is well deserved. They try to exceed your expectations every time that you shop with them.
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User Experience
The Zappos.com user experience is intuitive, consistent and full of helpful features and tools. Shoppers can easily search, sort, narrow, slice and dice their way to countless products in well-defined product categories. Product information is typically thorough and there are even demo videos for products like shoes and apparel so you can see the items actually come to life. With user-reviews for most products and highly relevant product recommendations, there are few sites on the Web that can keep up with Zappos' user-friendliness.
Shipping and Returns
Perhaps the most well-known and customer-pleasing element of the Zappos shopping experience is the free shipping and returns policy. True to its reputation, the process of returning an item was as simple as printing out a pre-paid return label and slapping it back on the box for a free return or exchange. Zappos also awards some customers VIP status, making the nearly unthinkable next-day free-shipping policy standard practice for all orders. Nothing creates a "wow" reaction from customers like super fast shipping and super easy returns, especially if both are completely free.
Customer Support
The customer support team at Zappos helps set the standard for all other online retailers. The agents are friendly, knowledgeable and obsessed with ensuring your ultimate satisfaction as a Zappos customer. Zappos prides itself on its 24/7 customer support and it's easy-to-find phone number - they want you to call and talk with their personable support staff, which is refreshing in a world where most companies try cut costs by forcing you into an email contact form if you have a question or a problem. Don't expect to sit on hold long (if at all), and should you run into any problems or issues with your order, get ready for the support staff to go above and beyond the call of duty . The hype around Zappos' exceptional customer service is well deserved - they're as good as it gets!
About Zappos
Zappos.com offers free shipping and free return shipping with a 365-day return policy. Choose from over 1000 brands, over 100,000 styles, and over 3 million items from our warehouse full of shoes, clothing, handbags, and accessories.
Customer Service Information
Contact Information
Company Address:
2280 Corporate Circle
Henderson, NV 89074
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 4 - 5 days
- Shipping free
- Shipping cutoff time: 1:00 PM for Overnight / Next Day, Two Day, Standard Shipping
Return Process
Return shipping is free; Generally 365 day window for refund or credit;
Outstanding areas
- Fast, free shipping
- Passionate support staff
- In-depth product info
- Thorough email support
- Pre-paid return label