Walmart - Walmart.com Customer Service Ratings at STELLAService

STELLAService's take

Walmart does an excellent job of creating a way for shoppers to successfully navigate an enormous site, by allowing them to narrow the search options quickly and easily. Thorough product descriptions and reviews ensure that buyers know precisely what they are purchasing, and their customer support staff is friendly, clear and thoughtful. Add to this a plethora of shipping options and a 90-day return window, and it becomes clear that Walmart.com genuinely cares about creating a positive online shopping experience.

User Experience

Walmart hosts a well laid-out web site that allows shoppers to quickly and efficiently navigate Walmart.com's massive inventory. The website's layout makes it very easy to navigate and search by category or keyword, and the product descriptions themselves are very thorough, with both narrative descriptions and quick details formatted as bullet points. The site also provides extensive product reviews, complete with information about the reviewers - age, gender, how long they have had the product, and how they use it. The checkout experience is excellent, both fast and intuitive. The shipping options are very well laid out for the buyer and extensive confirmation emails are sent quickly.

Shipping and Returns

Walmart.com has extensive and affordable shipping options available to choose from. Orders arrive in a reliable and timely fashion and are well and responsibly packaged. The return policy is more than reasonable, with full refunds available within 90 days. Another convenient perk for Walmart shoppers is the ability to choose whether you'd rather mail your return back using their printable return label, or simply return it in-store at any Walmart location.

Customer Support

The customer service representatives staffing Walmart's phone lines are pleasant, upbeat and friendly. We received quick responses to both phone and email queries. We were especially impressed by the clarity and thoroughness of the email responses which often went above and beyond in answering our questions.

About Walmart

When Sam Walton opened the doors to the first Walmart over 48 years ago, his goal was to save people money so they can live better. Sam was a firm believer in listening to what his customers had to say. That tradition continues today. But now, it doesn't have to end when you leave the store. Through Walmart.com, you're able to purchase everything from appliances to Zinc vitamins.