Overstock - Overstock.com Customer Service Ratings at STELLAService

STELLAService's take

Overstock.com's vast product selection has never forced the company to lose sight of its customer. Overstock.com is a simple website to navigate, making it easy to browse hundreds of items whether you're a regular customer or a first time shopper. We especially love the exhaustive product information and virtual smorgasboard of customer reviews. If you require help, feel free to contact the company via phone, email or live chat during their extended business hours, seven days a week. Overstock.com is truly dedicated to providing outstanding customer service.

User Experience

Layout, navigation and search are all super easy at O.co. Product pages have detailed information, buying guides and even tips on how to use the product. And for a second, third or twentieth opinion, they have loads of helpful customer reviews, too. A clean shopping cart, tons of payment options and three-click checkout make Overstock.com about as user-friendly as it gets.

Shipping and Returns

Shipping options may vary by product but standard shipping is cheap and quick so all products arrive snappily. Packaging is good and very efficient, which is always nice. Returns are fast and easy too with printable pre-paid return labels, and refunds that come in a matter of days.

Customer Support

With 24/7 Live chat, phone and email support at supremely extended hours, it's easy to get in touch with customer support representatives. Call queries rarely deal with hold times and phone agents provide clear, straightforward answers. Email answers return within ten hours and, similar to phone answers, are direct and clear with no frills. Live chat can take a minute to connect but representatives are friendly and direct in their answers.

About Overstock

Overstock is the leading Online Retailer for brand names at clearance prices. They help you shop smarter by offering top-quality, brand-name merchandise at 30-70% off... every single day! Their huge selection is backed by the warranties and service you'd expect!