OneCall - OneCall.com Customer Service Ratings at STELLAService

STELLAService's take

With electronics, you can't ever have too much information and OneCall.com takes that to heart. Their product pages have loads of nuanced product information, authoritative customer reviews, excellent pictures, product availability and warranty information are all included. Once purchased, their two-day shipping gets products to you fast. Returns are no problem as each box comes with good return instructions and a customer-friendly pre-printed return label. Need help? Phone (with click-to-call-back), email and live chat are all helpful and accommodating. OneCall.com seems eager to help and eager to provide customers with every resource possible.

User Experience

Product pages at OneCall.com steal the show. Full of terrific information even for experts who really know what they're looking for. Tons of detailed, nitty-gritty product information, trustworthy customer reviews, great pictures and even warranty information are all available right on product pages. The rest of the site is excellent as well with an effective search features and easy site navigation. A simple, straightforward shopping cart and four-click checkout making buying a breeze too.

Shipping and Returns

Packages arrive really quickly and are well packaged with clear return instructions and a pre-printed return label. A phone call is required to obtain an RMA number (return merchandise authorization number) but returns are still a cinch.

Customer Support

Phone and email support are available at extended hours every day and live chat is up and running fourteen hours daily on weekdays. The click-to-call back feature is very handy and works well. Hold times are brief and phone staff is friendly and committed to solving your problem. Email responses always come back and provide quick answers. You won't wait long to connect via live chat either and OnceCall's responses get the job done.

About OneCall

Founded in 1994, OneCall, a Top 200 online consumer electronics retailer, offers over 8,000 items, including the latest HDTV models, home theater components, digital cameras and more. OneCall’s trained, non-commissioned call center staff is able to answer questions about technology, compatibility, quality, performance, connectivity and more. OneCall is the internet division of Huppin’s Hi-Fi Photo & Video. Family-owned and operated since 1908.