L.L.Bean - LLBean.com Customer Service Ratings at STELLAService

STELLAService's take

L.L. Bean himself once said "I do not consider a sale complete until goods are worn out and the customer is still satisfied." This attitude remains present with today's L.L. Bean customer support team as they deliver excellent service to each and every customer. With 24/7 support and knowledgeable and friendly agents, L.L. Bean makes the shopping experience an enjoyable one with its commitment to quality and service behind every customer interaction.

User Experience

Navigation, search and site layout are as organized and intuitive as it gets. The product pages that display multiple pictures, great (sortable) customer reviews and in-depth descriptions of each item steal the show. The LL Bean shopping cart and checkout are easy and straightforward and the whole site seems to emphasize the fact that LL Bean wants its customers to be happy and satisfied.

Shipping and Returns

The shipment options are endless but even the standard deliveries arrive very quickly. Packaging is efficient and eco-friendly and each box include a good packing slip and return instructions that are laid out well. Sticky, pre-paid return labels are included for super easy returns. All products are backed by 100% satisfaction guarantee.

Customer Support

24/7 call, email, and live chat support in English, Spanish and French, all with no holding time, makes calling for help a dream. Plus, agents are extremely friendly and committed to helping you in any way possible. Almost all emails come back within a few hours and responses are thorough, personal and friendly. Live chat help is easy too as it connects instantly and features more of the usual friendly, knowledgeable support staff.

About L.L.Bean

With L.L. Bean, you can tame the great outdoors -- or just look as if you could. The outdoor apparel and gear maker mails more than 200 million catalogs per year. L.L. Bean's library includes about 10 specialty catalogs offering products in categories such as children's clothing, fly-fishing, outerwear, sportswear, housewares, footwear, camping and hiking gear, and the Maine hunting shoe upon which the company was built. L.L. Bean also operates about 15 retail stores and an equal number of outlets throughout the Northeast, Illinois, and China. In addition, it sells online through English- and Japanese-language websites. L.L. Bean was founded in 1912 by Leon Leonwood Bean and is controlled by his descendants.