HSN - HSN.com Customer Service Ratings at STELLAService

STELLAService's take

The original shop from home media company has integrated their well known brand smoothly into the online community. HSN does a great job blending it's television programming with it's online experience. TV segments are easily connected to website, so it's a smooth process to purchase a product just seen on their channel. Their gifting options are second to none and really add a special touch, which is exactly the type of service you come to expect from such a fore runner in the home shopping arena.

User Experience

HSN.com offers a clear and effective home page complete with great search features so you can find those products recently on TV. It takes just 2-clicks to check out and an even faster buy now option for registered users who can store multiple credit card information on their secure site. It's a very gift friendly site and includes wrapping and note options. Blogs and social media are all over the site giving great fashion tips and expert opinions. .

Shipping and Returns

While products are shipped from the company of origin, shipping outdoes the expectations and appropriate packaging is the norm. Invoices and return labels vary but a full cash refund on most items within 30 days is a staple across the board.

Customer Support

Customer support is offered 7 days a week via phone, email and live chat and the extended hours show their customer commitment. Relevant questions are sometimes answered on live on TV which is a fun perk for shoppers. HSN.com has absolutely terrific and thorough email support that does a great job answering questions and clarifying policies.

About HSN

There's no need to worry about normal business hours when shopping from this retailer. HSN (known to night owls and from-the-couch shoppers as Home Shopping Network) operates a home shopping television network, which reaches more than 94 million US homes, and a related website at HSN.com. In general, HSN sells apparel and accessories, jewelry, electronics, housewares, and health, beauty, and fitness products. Its Cornerstone Brands business is a catalog and Internet retailer. Its titles include Garnet Hill, Smith+Noble, and TravelSmith, among others. The segment also operates about 25 retail outlets. Founded in 1977, HSN was a subsidiary of Barry Diller's IAC/InterActiveCorp until 2008, when it was spun off.