STELLAService's take
It's clear that HP understands the importance of a good online customer experience. They do a wonderful job making it quick and easy to find what you need through superior product information. They value your time and make sure shipments arrive quickly outdoing expectations on a regular basis. While a system designed this well rarely breaks down, if there are any issues, HP's support staff consistently addresses problems, complaints and questions with a high level of professionalism.
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User Experience
A clear web site with an easy search feature make finding the right HP product a breeze. Its intuitive navigation has you flying around the site with ease, with an option to translate the information into a multitude of different languages. Terrific product info and specifications allow for an educated purchase. HPShopping.com has a great Twitter and Facebook presence, helping keep the customer in the loop.
Shipping and Returns
Products ship quickly, often faster than advertised with free shipping on qualifying orders. Packages come with a detailed invoice and returns are extremely customer friendly when handled within the 21 day window.
Customer Support
HPShopping.com offers great customer support 7 days a week with extended hours on the phone, via email and live chat. Representatives are very knowledgeable and email support is superb. Their extensive language selection via email is particularly impressive and helpful, showing a commitment to all customers.
About HP
HP wants to be "it" when it comes to IT. Hewlett-Packard provides one of the tech world's most comprehensive portfolios of hardware, software, and services. Products include PCs, servers, storage devices, printers, and networking equipment. Its services unit provides IT and business process outsourcing, application development and management, consulting, systems integration, and other technology services. HP's software products include enterprise IT management, information management, business intelligence, and carrier-grade communications applications. The company markets to consumers, businesses, government agencies, and schools in more than 170 countries; about two-thirds of sales come from outside the US.
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Customer Service Information
Contact Information
Company Address:
3000 Hanover Street
Palo Alto, CA 94304
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 5 - 7 days
- Shipping cutoff time: 10:00 PM EST for Overnight / Next Day, Two Day, Standard Shipping
Return Process
Generally 21 day window for refund or credit;
Outstanding areas
- In-depth product info
- User-friendly navigation
- Fast standard delivery
- Knowledgeable support