Express - Express.com Customer Service Ratings at STELLAService

STELLAService's take

Express.com's gifting options, including cards, gift cards and multiple wrapping options are among the best we've seen. Speaking of which, social media presences don't get more thorough than Express'. Through Bebo, Youtube, Facebook, Twitter and their own blogs, they keep the conversation with customers active and engaging. They even extend their user review to Youtube with good video product-reviews. On-site reviews are outstanding as well. Sortable by a host of different criteria, it's easy to find good opinions from previous customers. Express.com's in-box service is great and it's tough to argue with a relaxed 90-day return policy. We love their 24/7 customer support, staffed with people who can provide you a satisfactory answer nearly every time you reach out.

User Experience

Express.com is a well organized and clean site with a terrific knack for giving the customer what they deserve. There are many highlights, but the standouts include their great gifting options that allow you to pick from cards, gift cards, wrapping, and gift box options easily. We're also big fans of their huge social media presence (Facebook, Twitter, Youtube, Bebo) and blogs. Definitely check out the product reviews on their Youtube channel. On the site itself, customer reviews are outstanding and can be filtered by star rating, sizing, age, helpfulness, posting date and how often the reviewer shops at Express. They even have photo reviews. This is as customer friendly as an e-retailer gets.

Shipping and Returns

Orders arrive in a well-fitted box with easy to understand instructions and a smart label to use for returns. Express.com offers standard shipping times, and most products usually arrive in five to ten days. On top of it all, they honor a lenient 90-day return policy that allows you to mail back items or return them directly to a retail store.

Customer Support

English and Spanish language phone support is available 24/7, usually with hold times of less than a minute. Staffers are helpful and provide adept service. Email support is also available and answers usually get the job done.

About Express

Express is the must-have, sexy, sophisticated fashion brand for work, the weekend, or going out. It's what's new and what's now for young fashion-forward women and men. They find inspiration and trends from all over the world and interpret them in a way that is uniquely Express. And Express has become the preferred destination for the latest trends, essential styles, and must-have key items.