STELLAService's take
A divine resource for those looking for religious materials, Christianbook.com is happy to bend over backwards for their customers. Smart search helps separate music, books, and commentary while product pages feature good photos and, when needed, product videos. Good domestic and global shipping options make ordering easy for customers world wide and packaging materials include thorough order reviews. For customer support, their super friendly and understanding staff take phone calls at extended hours every day but Sunday. They earned the STELLAService "Excellent" Seal because they make their customers feel as though they've died and gone to heaven.
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User Experience
With so much material at Christainbook.com, there's a lot to go through. Thankfully, a smart search feature helps separate music, books and commentary while a fiction blog and a music blog keep consumers updated on the latest arrivals. Not be left out, a good Twitter and Facebook presence also helps to spread the word. Product pages are helpful and ratings from both users and staff help shoppers get a better idea of the products their looking at.
Shipping and Returns
Global shipping is made easy with accommodating options and speedy delivery so whether you're in Jersey or Jerusalem, your products will arrive quickly. Packages include a clear invoice and easy to follow return instructions. Add in a 30-day return policy and you too will see the light at Christainbook.com.
Customer Support
Monday through Saturday, Christainbook.com offers telephone support with an upbeat, well trained staff that makes calling-in informative and educational. Christianbook.com always responds to your emails, directly and clearly.
About Christian Book
Christianbook.com is your online source for everything Christian for less. Since 1978, Christianbook.com and parent company CBD have been providing Christian resources at the best prices. They’ve proven their dedication to service as a ten-time recipient of the Bizrate.com Circle of Excellence Platinum Award for Outstanding Customer Service. Their site offers over 500,000 products, including: Christian fiction & nonfiction books & eBooks; Bibles in dozens of translations; Bible study guides; marriage, parenting & family resources; products for children, tweens & teens; unique gifts & home décor; Christian music on CD & MP3; Blu-rays & DVDs; church supplies & resources (including VBS & Sunday School curriculum); and homeschooling resources.
Customer Service Information
Contact Information
8002474784
Christian Book Customer Service
Call Support Hours:
M - F: 8:00 AM - 11:00 PM EST
Sat.: 9:00 AM - 8:00 PM
Sun.: Closed
Company Address:
140 Summit Street
Peabody, MA 01960
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 7 - 14 days
- International shipping available
- Shipping cutoff time: 12:00 PM EST for Overnight / Next Day, Two Day, Standard Shipping
Return Process
Generally 30 day window for refund or credit;
Outstanding areas
- Robust search features
- Active in social media
- Several delivery options
- Friendly support staff
Company Statement
We’re dedicated to providing our customers with the best experience we can imagine. Our team offers friendly, knowledgeable service to help you place your order quickly and correctly. If you are unsure about a product, our product specialists can literally take a product off the shelves to answer your questions. Each order is hand-picked and packed before being shipped. We pride ourselves on customer loyalty, built up after years of satisfying our customers' needs. You are our first priority.