Best Buy - BestBuy.com Customer Service Ratings at STELLAService

STELLAService's take

BestBuy.com is a true extension of the hugely successful brick and mortar retailer that built its name on quality service. BestBuy.com provides customers with an easy and intuitive shopping experience throughout its virtual store. Comprehensive product information and user reviews are provided for its wide range of products, allowing customers to make informed decisions when making a purchase. With flexible shipping options available, including free in-store pick up, and a knowledgeable sales team, BestBuy delivers on all aspects required to provide a customer with a great service experience.

User Experience

Simply put: BestBuy.com is beautifully designed. Searching and navigating the site is utterly intuitive, and each product page is packed with descriptions, expert and user reviews, videos, multiple pictures, and information on shipping, warranties, and availability. BestBuy.com's checkout process is fast and clear, with a number of payment options, and exhaustive confirmation pages to ensure that you know exactly what you are getting. They even offer online videos to teach you about everything from installing your new washing machine, to the differences between plasma and flat-screen TVs.

Shipping and Returns

Best Buy offers a bunch of shipping options, and products usually arrive very quickly. They keep you in the loop by emailing you when your order ships, and by providing a tracking number so that you can track your order while it's in transit. Returns are very easy, as Best Buy allows you to return products to their stores, or by sending it back with the pre-printed, adhesive return label that they include with your product.

Customer Support

Best Buy offers 24/7 phone and email support in English and Spanish, as well as bilingual live chat support during the day. Their support team is very responsive (short waits to get through via phone and live chat,) and as soon as you do get through, they are friendly and committed to helping you find all the answers to your questions.

About Best Buy

Best Buy is a multinational retailer of technology and entertainment products and services with a commitment to growth and innovation. Approximately 155,000 employees apply their talents to help bring the benefits of these brands to life for customers through retail locations, multiple call centers and Web sites, in-home solutions, product delivery and activities in our communities.