Stella Metrics:
Multi-Channel Mystery Shopping

True Multi-Channel Insights

Your customers don't think in silos, and nor should you when it comes to measuring the quality of the experience you deliver. Stella Metrics offers fully flexible objective data collection across stores, contact center and fulfillment operations.

Scale You Can Count On

With Stella Metrics, you can leverage a network of more than 100,000 mystery shopping analysts around the country. The scale of our network ensures that every audit we conduct on your behalf will be executed by a shopper who fits the specific demographic profile of your customers.

It’s About Quantity AND Quality

Every shopper in our network goes through rigorous quality vetting. Shoppers need to meet exacting standards before being accepted into our network, and each shopper is given a quality score that is updated after each and every audit.

Competitor Benchmarking

Mystery shopping data should never exist in a vacuum. At Stella, we specialize in developing cost effective competitive audits that enable you to benchmark your performance and make more informed decisions around CX investments and coaching priorities.

Tap Our Team of Research Specialists

We don't believe in a set-it-and-forget-it approach to mystery shopping. Our team of research specialists have honed and refined the most effective methodologies and will work with you to ensure you uncover the insights that really matter.

Industry Leading Quality Assurance

We combine a rigorous human and algorithmic QA process that is applied to every audit we conduct on your behalf. We understand that poor quality data undermines confidence and can have a significant financial and operational impact, which is why we won’t be beaten on data accuracy.

Combine Objective Audits With In-The-Moment Customer Insights

Our 1:1 Customer Intercepts enable you to capture in-the-moment insights with your customers. Use these insights to shape and refine your mystery shopping program and understand exactly why shoppers are / are not buying from you.

Retail Insights At Your Fingertips

At Stella, we live and breathe retail. Our analysts regularly publish proprietary research and are called on by the media and analysts for their perspectived on the future of the retail landscape. This team will empower you to do what you do best - even better.