Measure And Benchmark Your Service Performance

Request Demo

Stella Metrics Ecommerce is the only solution for measuring and benchmarking performance across contact centers and fulfillment operations.

Objective Trend Data

Stella Metrics Ecommerce data is collected by a team of analysts around the world. This team will stress-test your phone, email and chat channels every day, measuring a complete range of speed and quality metrics. Hundreds of data points are collected through these interactions providing unmatched, objective visibility into your service performance.

Mystery Shop

Contact Center Solutions

Benchmark your Performance

Service operations too often operate in a vacuum. With Stella Metrics, you can benchmark your service and operational performance against a curated Index of 30 service leaders. This rich, syndicated data provides valuable and constantly updated comparisons for your own contact center data. You can use this benchmarking data to highlight areas for improvement and investment.

Learn More

Custom Data Collection

No two contact center operations are alike, which is why we provide the option for fully customized data collection. Custom data collection will run alongside our standard data collection process. Combining these two datasets ensures you can continue to benchmark your performance, while simultaneously collecting insights that are fully customized for your business.

Proactive Customer Service

Improve Customer Service


Activating Data and Driving ROI

Data is nothing without insights. Our Analytics team will work hand in hand with you to uncover deep, actionable insights that you can use to drive sales and performance improvements. These insights will focus on your specific objectives, whether you’re working towards becoming a service leader, driving efficiencies, or boosting sales by tracking metrics like ‘offering to complete a transaction’ across your front-line team.

Service-Driven Marketing

The power and value of Stella Metrics data is recognized across the industry. As a Stella Metrics client, your service data can be included as part of a feed syndicated to Google. This feed drives Google’s Seller Ratings program which can deliver significant uplift in the performance of your AdWords campaigns.

Learn More
Mystery Shopping

Get Unmatched Visibility Into Your Ecommerce Operation Request Demo

The world's largest brands rely on Stella Metrics Ecommerce to measure and optimize service performance

Why Stella Metrics Contact Center?

Mystery Shopping

Customized training

Use objective data to identify areas for improvement and use the insights to create more customized training programs.

Improve Customer Service

Improve customer service

Leverage the constant flow of data and insights to continually improve your service performance.

Proactive Customer Service

Turn great service into sales

Further raise the profile of service in your organization by using your great service to drive measurable sales.

Contact Center Solutions

Set Performance Goals

Use trend data to set goals for individual agents, managers and your team as a whole.

Mystery Shopping

Benchmark your performance

Understand how you stack up against service leaders and use the insights to inform investment priorities.

Contact Center Solutions

Drive Efficiencies

Save money by uncovering operational inefficiencies across your phone, email and chat channels.

Case Studies

Out of the Box Thinking: Discover Our Shipping and Returns Data Learn More