Signaling top-quality customer service across the Web
Look for STELLA on the Web's best sites
We measure every store on 350+ service metrics
Always shop the best sites on the web
We measure the customer service of thousands of stores. We do this by becoming the customer ourselves and objectively evaluating every part of the shopping experience.
Check STELLA before you check out:
- Search our site for company ratings
- Use the STELLA Sidebar to check ratings as you shop
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STELLAService Launches Monthly Customer Service Ranking
The new STELLA Monthly Benchmarks, which will be issued on the third Wednesday of every month, was created to provide consumers with a trusted guide for smarter shopping, while offering retailers an independent, reliable benchmark for measuring and enhancing customer service. -
Bonobos "Ninjas" Chopping Through Busiest Day Ever
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Warby Parker's Customer Service Secret
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About STELLAService
Our Seals
Let the STELLAService seal be your guide to the online stores with the best customer service. Learn more
Our Evaluations
Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. Learn more