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Proof of concept, check. Big Series B round, check. STELLAService's next move? Become the Nielsen of customer service
2.27.13
Read the ArticleLooking For Your Missing 1800Flowers Valentine's Day Delivery? Use Twitter, Not The Phone, Study Says
2.17.13
Read the ArticleAttention, Shoppers: The Dot Com Stores Whose Customer Service Stays Up All Night
7.20.12
Read the ArticleCyber meltdown: Hot shopping season affecting service for many online retailers
12.22.11
Read the ArticleTapping data collected through STELLAService’s daily evaluations, STELLA Metrics™ delivers an objective lens for monitoring, benchmarking and improving the end-to-end service experience for online retailers
New capital will support the launch of STELLA Metrics, the first customer service analytics platform for monitoring, benchmarking and improving the end-to-end service experience of online retailers
Sheplers, JustFab, Chewy, Coastal.com, and PacSun among retailers now displaying industry seal that has been proven to drive sales and performance
The only independent report of its kind, STELLA Monthly Benchmarks will rank the customer service performance of the nation’s largest online retailers.
Already this year, more than 50 online retailers have rushed to display the STELLAService seal.
Only Six Retailers, Led by L.L. Bean and Overstock, Provided First-Rate Customer Service and Website Performance Satisfaction, According to STELLAService and Compuware Study
Study by STELLAService and Compuware Reveals Top 25 Retailers Struggled to Provide First-Rate Customer Service and Performance Satisfaction
The first independent customer service ratings provider for online retailers, today announced it has closed a $5 million round of Series A funding
New study from STELLAService ranks call hold and email response times
Dozens of stores enlist shoppers to help get rated by STELLAService
Battery Ventures and DFJ Gotham Lead Recent Financing, STELLAService to Amplify Customer Service Ratings Platform and Expand Marketing Efforts with New Website
As Studies Continue to Show Americans Spend More With Companies that Provide Excellent Customer Service, Leading e-Retailers Are Excited to be Awarded and Displaying the STELLAService Seal
STELLAService to Bring Customer Service Ratings and Seals for Online Retailers to Their Product Listings on the Fast Growing Top 3 Shopping Engine
Partnering With STELLAService, Zoko Benefits Shoppers as Merchants Compete on Price and Customer Service
STELLAService teams up with Ovum to reveal the value of great customer service; Releases its first list of elite online retailers