Customers expect great customer service.
Do you deliver?

STELLAService produces in-depth evaluations of thousands of online retailers.
See how your company stacks up:











Our Mission

STELLAService is creating a world with better customer service.
We help shoppers find great service. We help retailers achieve it.

Our Process

STELLAService leverages our massive network of mystery shoppers to continuously evaluate the customer service performance of thousands of online retailers. By becoming the customer, we collect real performance data on hundreds of metrics across the entire service experience for every retailer we rate.

STELLAService process

Our Products

STELLA Metrics™

The platform for measuring and benchmarking customer service performance

Retailers use STELLA Metrics™ to...

  • Objectively measure and monitor their service performance
  • Benchmark against the competition
  • Identify areas for improvement
STELLA metrics™ dashboard



The STELLAService Seal

The Web's most trusted signal of outstanding customer service

STELLA seal

Hundreds of retailers proudly display the STELLAService Seal on their site to...

  • Increase conversion rates
  • Elevate consumer confidence
  • Differentiate through service

Select stores displaying the seal include:



Testimonials

"We are humbled and honored to be recognized by STELLAService along with these other great businesses."
Aaron Magness, Director Branding Zappos

"STELLAService is helping to validate our commitment and dedication to our customers. It's great to see that message resonate with our shoppers in a way that truly impacts business results."
Jeff Hennion, former CMO

"Nearly every company in the world promises excellent service performance. STELLAService is taking a disciplined approach to assessing which companies are actually keeping that promise."
Ed Macri, VP of Advertising and
Business Intelligence

See more testimonials here.