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In the News

Can't someone please fix online shipping, already?

Reimagining the future

Returns of online holiday gifts to hit record

U.S. Shoppers Less Than Merry After Online Glitches

Pushing Envelope on Last-Minute Shipping

Cyber meltdown: Hot shopping season affecting service for many online retailers

Stocks Look to Head into Christmas on Strong Note

STELLAService on Bloomberg After the Bell

STELLAService on ABC Cincinnati

STELLAService on PBS - Nightly Business Report

Free Shipping Day: The Retailers That Get It There Fastest

Which Online Retailers Have The Fastest & Slowest Delivery Times?

5 Tips for On-Time Christmas Delivery

STELLAService on CNBC's Closing Bell

STELLAService on CNN - Erin Burnett

STELLAService Raises $5 Million To Tell You Which Online Retailers Have The Best Customer Service

STELLAService Lets You Know The Best Places To Shop For The Best Customer Experience

STELLAService on NBC Montgomery

STELLAService on NBC Memphis

Asa Asks STELLAService on NY1

It's the Attack of the Sales Bots

The Appeal of Live Service

Customer Service Done Right

Customer Service Tricks: How to Escape Voicemail

NBC Cleveland's 'Ways 2 Save'

How to Find a Real Customer Service Representative

Bloomberg TV's 'Street Smarts'

New York's NY1 News

NBC News Buffalo

Fastest and Slowest E-Retailer Service

Five Best and Worst Companies for Customer Service

Which Online Retailer is Fastest to Respond?

Best and Worst E-retailers for Customer Service

Customer Support From Online Retailers

Get Better Customer Service — Fast

Top online retailers for customer service, shipping, returns and more

10 Companies that Don’t Keep You Waiting on Hold Forever

Please Hold: How Fast Do Top Internet Retailers Respond to Customers?

Hold the Phone

Top 100 Etailers Get Email, Phone Response Report Cards

Office Depot fastest fingers in online customer service survey

Company Offering Reviews of Online Customer Service

Do You Have a Winning Business?

Interview With Startup STELLAService Co-Founder Jordy Leiser

STELLAService, Backed By Big NY Investors, Looks to Recognize E-Tailers For Star Customer Service

STELLAService Strives to Give E-tailers Credibility They Desire

STELLAService Raises $2M, Tests Online Service So You Don't Have To

STELLAService Raises $2M in Early Stage Funding

20 Companies That Know How To Pamper Their Customers

Home Goods Click with Shoppers

Seven Places to Start a Tech Company In New York City

The "No Middleman" Middlemen

Tips for eCommerce Customer Service

Survey Totes Up Value of Excellent Online Customer Service

STELLAService Launches to Prod Stellar E-Retailer Performance

Zappos Takes Elite Retail Title

STELLAService Launches Today

STELLAService and Ovum put a value on customer service

Great Online Customer Service is worth $17.3 Billion per Year

Press Releases

Delivering Seamless Online Customer Experiences Proved To Be A Challenge For Top Retailers This Holiday Season

Only Six Retailers, Led by L.L. Bean and Overstock, Provided First-Rate Customer Service and Website Performance Satisfaction, According to STELLAService and Compuware Study

Seventy-Six Percent of Top Retailers Fail to Deliver Seamless Online Customer Experience During Record-Breaking Holiday Shopping Weekend

Study by STELLAService and Compuware Reveals Top 25 Retailers Struggled to Provide First-Rate Customer Service and Performance Satisfaction

STELLAService Announces $5M in Series A Financing

The first independent customer service ratings provider for online retailers, today announced it has closed a $5 million round of Series A funding

Study: Office Depot and SierraTradingPost.com Rank First for Fastest Phone and Email Customer Support Among Top 100 Online Retailers

New study from STELLAService ranks call hold and email response times

Online Retailers Line Up To Get Rated By Web's First Independent Company Evaluating Customer Service Quality

Dozens of stores enlist shoppers to help get rated by STELLAService

STELLAService Secures $2M Investment

Battery Ventures and DFJ Gotham Lead Recent Financing, STELLAService to Amplify Customer Service Ratings Platform and Expand Marketing Efforts with New Website

Top Rated Internet Retailers For Customer Service Proudly Displaying the STELLAService Seal

As Studies Continue to Show Americans Spend More With Companies that Provide Excellent Customer Service, Leading e-Retailers Are Excited to be Awarded and Displaying the STELLAService Seal

New Comparison Shopping Engine Zoko Turns to STELLAService for Detailed Merchant Ratings

Partnering With STELLAService, Zoko Benefits Shoppers as Merchants Compete on Price and Customer Service

STELLAService Introduces its Search Integration with TheFind.com

STELLAService to Bring Customer Service Ratings and Seals for Online Retailers to Their Product Listings on the Fast Growing Top 3 Shopping Engine

Great Online Customer Service is Worth USD $17.3 Billion per Year

STELLAService teams up with Ovum to reveal the value of great customer service; Releases its first list of elite online retailers